On 15 August we're taking a short break and BT branches will be closed, except in shopping centers, where you'll find us from 12:00-18:00.

The schedule is adapted according to the shopping centers' opening hours, so we recommend you to check it before visiting us. To save time and to have priority, you can schedule online and we will be waiting for you at the time of your choice.

Operations in establishments:

• Card pick up/issue/issue again, PIN reset, decline to pay, change card transaction limits, card lock, activate BT Pay, activate/change SMS Alert
• Scoring and documentation retrieval for credits
• Collection of debit instruments for settlement purposes
• Bank statements

Transactions at BT Express PlusATMs:

• Account balance check
• Cash deposit/withdrawal
• Exchange
• Card activation and PIN management
• Utility bill payments

BT solutions for remote banking:

• BT Pay
• BT Go
• NEO Mobile Banking & Internet Banking
• BT Visual Help
• Raul - for your company account, directly on Whatsapp

Contact details:

Call Center: 0264 308 028
contact@bancatransilvania.ro contact@bancatransilvania.ro

For our diaspora customers:

Here are details of how you can get in touch with BT anytime, anywhere, even if August 15 is a public holiday in Romania.