Banking by phone for entrepreneurs, through BT Visual Help

• With BT Visual Help, customers can manage their cards more easily
• The BT Visual Help option was launched by collaborating with the CallVU fintech
• Over 50,000 individual customers turned to BT Visual Help within six months

Banca Transilvania extends the BT Visual Help self-banking option for corporate customers, so that they can manage their business cards from now on, including by phone.

Through BT Visual Help, if a customer calls the phone number 0264 30 80 28 of the BT Call Center, follows the steps indicated in the recorded message and accesses the link received by SMS, can change the trading limits on the card, can temporarily or permanently block his card or request its reissue. Also, through BT Visual Help the client can receive or send from / to the Call Center team various files during the call with it, which facilitates quick solutions.

Launched at Banca Transilvania in April this year due to the partnership with the CallVU fintech, the option is already available for individual customers. CallVU is one of the international fintechs that BT is working with to launch to deliver new digital experiences to customers. The company offers an omni-channel platform through which customers who call the Call Center team are guided to the digital self-service area.  

"We are excited to expand BT Visual Help for entrepreneurs. We were very encouraged by the results obtained since the launch: over 50,000 individual customers turned to BT Visual Help within six months. Together with CallVU, we will continue in the next period the launch of new options for our customers", says Gabriela Nistor, General Manager - Deputy Retail Banking, Banca Transilvania.

"Banca Transilvania's focus to innovate and launch new customer services is a very pleasant experience for us. We are happy to be one of BT's partners, who contribute to the design, implementation and launch of innovative solutions together with the bank", says Ori Faran, Chief Executive Officer - CallVU.

Banca Transilvania & CallVU

About Banca Transilvania

Banca Transilvania is the largest bank in Romania, by assets, as well as a leader on the card market. BT has over 3 million customers, 500 offices and 8,000 employees. It is the only Romanian banking brand that is part of the Brand Finance 500 Ranking (2019 and 2018). The success story of Banca Transilvania started 25 years ago, in Romania, in Cluj-Napoca, with a team of 13 people and a branch.

About CallVU

CallVU, one of the leaders in digital customer engagement, helps global companies increase operational efficiency and deliver positive customer experiences through digital transformation. The advanced CallVU platform is implemented by leading companies globally and supports them to automate an extensive range of services, sales and customer support processes. By turning each customer interaction into a customer engagement, CallVU solutions enable companies to increase the usability of digital content, facilitate faster resolution of customer requests, and increase conversions in terms of sales.