Invest directly from the app 4.8
Install

You've reached the end of the results

No results found

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Notifications

    You've reached the end of the results

    No results found

    Access to products and services from February 21 to March 2

    Details about banking with OTP Bank. Calendar

    You can bank with OTP Bank Romania until February 28, 12.00. OTP cards will work until March 1, 21.30. 

    The Banca Transilvania - OTP Bank integration is in the home straight, and the last day of OTP Bank activity in Romania is February 28, 2025 (12.00). We have prepared information to help you make the transition from OTP to BT as smooth as possible. 

    Operations and products in OTP Bank Romania

    • Customer data update by February 21, 17:00
    • All types of payments until 12:00 on February 28
    • Pay convention salaries until February 28, 12:00 noon
    • Cash deposit/withdrawal by February 28, 12:00 noon
    • Currency exchange on account/cash by 12:00 on February 28

    OTP Asset Management Funds

    • Global fund redemptions until February 13, 16:00
    • OTP AM fund redemptions until February 25, 17:00
    • OTP AM fund subscriptions until February 25, 17:00

    Deposits

    Establishment/Dissolution of deposits until February 28, 12:00 noon

    Debit instruments

    • Applications for debit instruments by February 21, 17:00
    • Remittance in collection by February 25, 17:00 (interbank) or February 27, 17:00 (intrabank)
    • Payment by February 27, 17:00
    • Cash by 12:00 on February 28

    Cards OTP Bank Romania

    • OTP cards can be used until March 1, 21:30
    • Issue/ Re-issue until February 25, 17:00
    • Change trading deadline until February 28, 21:00, via OTP Call Center
    • Acceptance of payment refusals until February 28, 21:00, via OTP Call Center
    • PIN re-issue until February 28, 21:00, via OTP Call Center
    • Card blocking/ unblocking until March 1, 23:00 via Card Helpdesk 
    • Use BT cards from March 2, 7:00

    Post-loan operations through OTP Bank Romania

    • Application for novation/conversion of credit by February 21, 12:00 noon
    • Credit restructuring request by February 21, 12:00 noon
    • Registration of updated evaluation reports until February 27, 12:00 noon
    • Registration of policies and PAD policies until February 27, 12:00 noon
    • Refund by 12:00 noon on February 28

    OTP Bank Romania network

    Units will be open until 12:00 on Friday, February 28.


    Call Center OTP Bank Romania

    Calls can be made to the OTP Call Center until February 28 at 21:00

    Digital channels OTP Bank Romania

    Internet Banking and Mobile Banking transactions, such as payments, foreign exchange or direct debits, remain available until 12:00 on February 28

    Banking with BT from March 2

    From March 2 (7.00) you can use the BT card, issued to replace the OTP Bank card.

    Starting March 3rd you can use the other services and products of Banca Transilvania.

    Our concern

    The concern of Banca Transilvania and OTP Bank is that the end of February and the beginning of March in particular have as little impact as possible for you as a customer. Thank you for your understanding. We are on the barricades.

    The system is experiencing problems. Try again a little later.
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.